Operations Overhead (Ops).
Browse open-source and commercial software for managed service providers, compare features, and discover cost-saving alternatives.
Operations Overhead (Ops)
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Showing 13-24 of 35 vendors• Open source vendors listed first
ITFlow
Professional Services Automation
Free, open-source (GPL-3.0) IT documentation, ticketing and billing platform for small MSPs, self-hosted on Linux.
43
15M
Open Source
AlgaPSA (Nine Minds)
Professional Services Automation
Open-source PSA for MSPs (AlgaPSA) with client-aware ticketing, contracts, time tracking, billing and RMM integrations, self-hosted or hosted.
57
9M
Open Source
OpenFrame PSA
Professional Services Automation
Help desk inside OpenFrame: tickets from Fae, technicians, email and Slack on one board, custom stages with SLAs, time tracking and Mingo AI.
58
6M
Open Source
OpenFrame KM
Documentation and Password Management
Knowledge base inside OpenFrame: markdown articles in folders, linked to tickets and devices, with Mingo AI to search, draft and follow runbooks.
43
6M
Open Source
Documize CE
Documentation and Password Management
Self-hosted knowledge management platform shipped as a single binary; open-source (AGPLv3) Community edition plus paid Community+.
57
5M
Open Source
SuiteCRM
Professional Services Automation
Open-source (AGPL-3.0) CRM for sales, marketing and customer service case management, free to self-host with optional managed hosting and support.
58
3M
Open Source
openDesk
Professional Services Automation
Open-source office and collaboration suite designed for public administration and government organizations
43
750K
Open Source
FreeITSM
Professional Services Automation
Free, open-source ITSM platform with 20+ integrated modules: ticketing, assets, change management, CMDB, projects and an AI knowledge base. No paid tier.
58
718K
Open Source
Datto Autotask PSA
Professional Services Automation
Cloud PSA from Datto (a Kaseya company) with service desk, projects, contracts, time, billing and CRM, tightly integrated with Datto RMM and IT Complete.
93
Commercial
Hudu
Documentation and Password Management
IT documentation platform for MSPs and IT teams with assets, passwords, processes and a client portal, cloud-hosted or self-hosted, per-user pricing.
57
Commercial
Pia
Automation and Scripting
AI-driven help desk automation platform for MSPs that automates ticket triage, resolution, and billing to improve efficiency and scale operations.
43
Commercial
ConnectWise PSA
Professional Services Automation
ConnectWise PSA (formerly Manage) is an MSP professional services automation platform for service desk, projects, time, agreements, billing and procurement.
78
Commercial
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