NineMinds

NineMinds is an AI-driven company focused on revolutionizing IT support and managed service providers (MSPs) through intelligent automation. The company is backed by Bellini Capital and led by CEO Robert Isaacs, who previously served as Chief Software Architect at ConnectWise. Key Products: • Alga PSA - Open-source Professional Services Automation platform • Alga Pro - AI-powered chat interface for IT support and ticketing • AI models for ticket creation, summarization, categorization, and automation Alga PSA Features: • Comprehensive ticketing system with client portal • Project management with phases, tasks, and resource allocation • Time tracking and billing with flexible service types • Contact and company relationship management • Interactive calendar with multi-agent scheduling • Workflow automation system with TypeScript support • Financial management with invoicing and tax calculations • QuickBooks integration for accounting synchronization • Mobile application for on-the-go access Pricing: • Community Edition: Free (open-source, self-hosted) • Hosted Version: $15/month per user (no contracts, available 2025) • GitHub repository available for developers and contributors The company aims to disrupt the traditional PSA market by offering a contract-free, low-cost alternative to established players like ConnectWise and Kaseya. NineMinds addresses the challenge of vendor lock-in and complex integrations by providing an open-source solution that MSPs can run on their own infrastructure or use as a hosted service. Founded in Tampa, Florida, NineMinds represents a new generation of MSP tools that prioritize simplicity, transparency, and AI-driven efficiency.