ConnectWise PSA

Name: ConnectWise PSA
Brand: ConnectWise PSA
Price: 25 USD
Availability: InStock

Professional Services Automation

Commercial Vendor

Enterprise

OpenMSP Score

Reddit Impact Score

Alternative Vendors

Commercial Alternatives

Pia

Kaseya BMS

SuperOps

Gorelo

Commercial professional services automation platform for managed service providers More detailed information about this vendor will be added soon.

1 / 2

Key Features

Comprehensive PSA Platform

Complete business management solution covering service desk, project management, time tracking, billing, and resource allocation in one unified platform.

ITIL-Aligned Ticketing

Advanced ticketing system aligned with ITIL framework featuring automated workflows, SLA tracking, and customizable service desk management.

Extensive Integrations

Integrates with over 250+ industry tools including RMM solutions, accounting software, and other ConnectWise products for unified operations.

Advanced Reporting & Analytics

Powerful reporting engine with customizable dashboards, KPI tracking, and business intelligence tools for operational insights.

Mobile Access

LiveMobile app provides full functionality on iOS and Android devices, enabling technicians to work remotely and update tickets on-the-go.

Pros and Cons

Pros

Feature-Rich Platform

Comprehensive suite of features including client communication, time tracking, ticketing, lead tracking, reporting, and procurement management in one solution.

Strong Integration Ecosystem

Extensive integration capabilities with RMM tools, accounting software, and other business systems creating unified operational workflows.

Automation Capabilities

Robust workflow automation features streamline operations, reduce manual tasks, and ensure consistent service delivery processes.

Cons

Complex User Interface

Interface can be overwhelming and cluttered for new users, requiring significant training time to master all features and navigation.

High Cost

Expensive pricing structure that may be prohibitive for smaller MSPs, with custom pricing that can escalate quickly with additional features.

Performance Issues

Users report occasional lag and slow screen loading times, which can impact productivity during busy periods.

Feature Comparison

Comments

Max Thompson • NetSecure Solutions

Jun 23, 2025

Essential PSA for MSP operations

ConnectWise PSA handles our ticketing and project management well. Integration with other tools is solid. Learning curve is steep but comprehensive feature set pays off.

Aisha Mahmoud • DataFlow Technologies

Jun 21, 2025

Good for service management

ConnectWise streamlines our service delivery processes. Quote to cash workflow is efficient. Interface could be more intuitive but functionality is comprehensive.

Jaxon Bishop • CloudShield Services

Jun 19, 2025

Comprehensive business management

Using ConnectWise for client billing and project tracking. Reporting is detailed and automation features save time. Can be overwhelming for smaller teams initially.

Levi Sanders • SecureOps Technologies

Jun 17, 2025

Solid MSP platform choice

ConnectWise PSA integrates well with our RMM tools. Contract management and billing automation work reliably. Takes time to configure properly for your workflow.