FreeITSM

Name: FreeITSM
Brand: FreeITSM
Availability: InStock

Professional Services Automation

Open Source

Free Tier

OpenMSP Score

Reddit Impact Score

Github Score

563K

112Stars

36Forks

2KCommits

MIT LicenseLicense

Oct 22, 2026Last commit

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FreeITSM is a free, self-hosted IT service management platform released under the MIT licence and built mainly by a single maintainer. It ships more than 20 integrated modules, including an omnichannel ticket inbox (email, WhatsApp, Telegram, Slack, Teams, Mattermost, web chat), tasks and projects, assets with vCenter, Proxmox and Intune sync, a CMDB, ITIL change management with a change advisory board, problems, a knowledge base with AI search, workflows with outbound webhooks, forms, contracts, domains, files and an LMS, plus a self-service portal and the Watchtower attention dashboard. FreeITSM runs on PHP and MySQL or with Docker Compose. It offers a REST API with more than 200 endpoints, OIDC single sign-on, LDAP/Active Directory, TOTP MFA and AES-256-GCM encryption of secrets, and supports multi-company installs. AI features use the customer's own AI provider. There is no paid tier.

Key Features

Outlook-Style Ticketing

Outlook-style inbox fed by email (Microsoft 365, Gmail, IMAP), WhatsApp, Telegram, Slack, Teams, Mattermost and web chat, with SLAs, CSAT, canned responses and AI reply cleanup

AI-Powered Knowledge Base

Rich-text knowledge base with semantic search via OpenAI embeddings and an in-app AI chat assistant (Claude API) accessible from any page in the platform.

ITIL Change Management with CAB

Structured ITIL change workflow with multi-member Change Advisory Board approval, configurable voting thresholds, 5x5 risk matrix scoring, and post-implementation review fields.

Watchtower Dashboard

Single-pane-of-glass attention board pulling urgent items across all modules with colour-coded status indicators, 5-minute auto-refresh, and a Chrome/Edge browser extension with badge counts.

Truly Free and Open Source

No pricing tiers or licence keys: the whole MIT-licensed platform, AI features included, is free to self-host

24 Integrated Modules

Tickets, tasks, projects, assets, CMDB, changes, problems, knowledge, workflows, forms, contracts, domains, files, an LMS and more in one self-hosted install, plus a self-service portal

Pros and Cons

Pros

Zero Cost, Forever

No subscription fees, no per-seat pricing, no hidden costs. The entire platform — including enterprise features like AI integration, VMware vCenter sync, and AES-256 encryption — is free.

Breadth of Modules

20+ integrated modules covering the ITSM lifecycle, from tickets and CMDB to change management, projects and an LMS, so fewer point tools are needed

AI Integration Built In

Semantic knowledge search via OpenAI embeddings and Claude-powered AI reply cleanup and chat assistant are included out of the box, not add-ons or paid tiers.

Clean, Familiar UI

Outlook-inspired three-panel layout for ticketing reduces onboarding friction. Drag-and-drop widgets and customisable dashboards throughout the platform.

Full Data Ownership

Self-hosted with no data leaving your infrastructure. AES-256-GCM encryption and team-based access control give complete ownership with no vendor data-sharing risk.

Cons

Solo Maintainer Risk

Mostly built by one maintainer, with a handful of outside contributors and no commercial backing, SLA or support team

No RMM or Remote Access

FreeITSM is a service desk platform, not an RMM. No agent-based monitoring, remote desktop, patch management, or automated remediation — MSPs need a separate RMM tool.

Multi-Company, Not Full MSP Tooling

Multi-company installs scope assets, contracts and people per company, but there is no PSA-style client billing or invoicing for MSPs

PHP/MySQL Stack

Runs on PHP and MySQL; a Docker Compose setup exists, but there is no hosted or Kubernetes option for scaling out

Feature Comparison

Features

Cost and Licensing

Comments

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Title

Description

OpenMSP Score

Reddit Impact Score

Github Score

563K

112Stars

36Forks

2KCommits

MIT LicenseLicense

Oct 22, 2026Last commit

OpenMSP Score

Reddit Impact Score

Github Score

Stars

Forks

Commits

License

Last commit

Alternative Vendors

Commercial Alternatives

Key Features

Pros and Cons

Pros

Cons

Feature Comparison

Features

Cost and Licensing

Comments

Title

Description

OpenMSP Score

Reddit Impact Score

Github Score

Stars

Forks

Commits

License

Last commit

Frequently Asked Questions

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Getting Started

What is OpenMSP?

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.

Is OpenMSP really free?

Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.

How does OpenMSP help MSPs reduce costs?

We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.

Do I need to create an account to use OpenMSP?

No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

How does OpenMSP make money?

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.

What makes OpenMSP different from other resources?

We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.

How is vendor and tool information verified?

Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.

Who is behind OpenMSP?

OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

How do you evaluate open-source tool quality?

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.

Can I get support for open-source tools?

Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.

Frequently Asked Questions

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