SuiteCRM
Professional Services Automation
Open Source
Open Source
Free Tier
Paid Plans
Paid Plans
Paid Plans
Paid Plans
Paid Plans
Paid Plans
Paid Plans
Paid Plans
Self-hosted
OpenMSP Score
4725
Reddit Impact Score
Github Score
189M5KStars
2KForks
17KCommits
GNU Affero General Public License v3.0License
Jul 6, 2026Last commit
Alternative Vendors
Commercial Alternatives
SuiteCRM is a comprehensive open-source customer relationship management (CRM) software that provides a 360-degree view of customers and business operations. Originally forked from SugarCRM in 2013, it offers all the functionality of commercial CRM solutions without licensing costs. The platform includes modules for sales automation, marketing campaigns, customer service, and business process management.
Key features include contact and account management, lead tracking, opportunity management, quote generation, workflow automation, reporting and dashboards, email integration, calendar management, and extensive customization options. SuiteCRM supports multiple languages (69 languages), serves over 4.5 million users worldwide, and integrates with various business applications through its REST API.
The software is completely free to download and use with unlimited users, though users can purchase support packages ranging from £3,000 annually (Silver - 15 hours) to £5,000 annually (Platinum - 50 hours). Hosted solutions are also available starting at £100 per month for small teams. SuiteCRM is maintained by SuiteCRM Ltd (formerly SalesAgility) and is headquartered in Stirling, Scotland.
Notable achievements include winning the BOSSIE Award 2015 and 2016 for the world's best Open Source CRM. The platform excels in providing enterprise-level CRM functionality without the associated costs of proprietary solutions like Salesforce or HubSpot.
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Key Features
Contact & Account Management
Comprehensive customer database with 360-degree view of contacts, accounts, and interaction history
Sales Pipeline Management
Lead tracking, opportunity management, and sales forecasting with customizable pipelines
Marketing Automation
Campaign management, email marketing, and lead nurturing with automated workflows
Reporting & Dashboards
Advanced analytics and customizable dashboards with real-time business insights
Open Source Flexibility
Complete source code access allowing unlimited customization and modification
Multi-language Support
Support for 69 languages making it suitable for global organizations
Pros and Cons
Pros
No User Limits
Unlimited users in open source version with no licensing restrictions
Enterprise Features
Advanced features like workflows, custom fields, and reporting included for free
Active Development
Regular updates and strong community support with over 4.5 million users worldwide
Completely Free Core Software
No licensing costs for the core CRM functionality with unlimited users
Open Source Flexibility
Full access to source code allows complete customization and modification
Cons
Self-Hosting Complexity
Requires technical expertise to set up, maintain, and secure self-hosted installations
Performance Scaling
May require optimization and additional resources for large-scale deployments
Technical Expertise Required
May require developer resources for advanced customization and modifications
Limited Out-of-Box Features
Some advanced features may require additional development or plugins
Self-Hosting Responsibility
Users responsible for hosting, maintenance, security, and updates
Feature Comparison
Comments
Mila Horvat • DataFlow Hub
Jun 26, 2025
Great Analytics and Reporting
Liam Davis • SecureNet Technologies
Jun 26, 2025
Comprehensive CRM for MSP Clients
OpenMSP Score
4725
Reddit Impact Score
Github Score
189M5KStars
2KForks
17KCommits
GNU Affero General Public License v3.0License
Jul 6, 2026Last commit
Frequently Asked Questions
Getting Started
What is OpenMSP?
OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Is OpenMSP really free?
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
How does OpenMSP help MSPs reduce costs?
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
Do I need to create an account to use OpenMSP?
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.
Platform Information
How does OpenMSP make money?
OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
What makes OpenMSP different from other resources?
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
How is vendor and tool information verified?
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
Who is behind OpenMSP?
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.
Open-Source Tools & Alternatives
How do you evaluate open-source tool quality?
We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Can I get support for open-source tools?
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.