OpenMSP
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OpenFrame PSA

Professional Services Automation

Open Source
OpenFrame Selected
Self-hosted
OpenMSP Score
34
6
Reddit Impact Score
Github Score
284K
54Stars
15Forks
2KCommits
OtherLicense
Mar 20, 2026Last commit

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OpenFrame PSA is a comprehensive Professional Services Automation platform that unifies IT service management, project automation, and client operations through integration with leading open-source tools. Built on a microservices architecture, it provides MSPs (Managed Service Providers) and IT departments with a unified platform for service delivery, automation, resource management, and client operations. The platform operates as an orchestration layer that brings together Tactical RMM (ticketing), MeshCentral (remote access), Fleet MDM (mobile device management), and Authentik (SSO/IAM) into a cohesive ecosystem. Key capabilities include unified ticket management with AI-powered routing, SLA management, multi-tenant architecture, integrated RMM and remote access, policy-based automation, comprehensive billing, client self-service portal, and complete audit trails. The platform supports flexible deployment options (SaaS, private cloud, on-premises, hybrid) with zero per-technician licensing fees. OpenFrame PSA delivers enterprise PSA capabilities with 60-80% cost savings versus commercial alternatives like ConnectWise or [SuperOps](/vendor/superops), while maintaining complete source code access for unlimited customization.
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Key Features

Unified Orchestration Platform

Integrates Tactical RMM, MeshCentral, Fleet MDM, and Authentik into a single cohesive platform

Zero Per-Technician Fees

Flat-rate cloud pricing or free self-hosted deployment with no per-seat licensing costs

Multi-Tenant Architecture

Complete client isolation with Organization → Site → Department hierarchy

Automated Service Desk

AI-powered ticket routing, SLA management, escalation workflows, and knowledge base

Integrated RMM & Remote Access

Native Tactical RMM for monitoring and MeshCentral for remote control

Complete Source Code Access

100% open source (AGPLv3) with unlimited customization capabilities

Pros and Cons

Pros

Significant Cost Savings

60-80% lower total cost of ownership compared to commercial PSA solutions like ConnectWise or SuperOps

Zero Vendor Lock-in

Full source code access and open-source license ensures platform independence and unlimited customization

Best-in-Class Tool Integration

Orchestrates proven open-source tools (Tactical RMM, MeshCentral) rather than building everything from scratch

Deployment Flexibility

Only PSA offering SaaS, private cloud, on-premises, and hybrid deployment options for data sovereignty

Scalable Pricing Model

Flat-rate cloud pricing or free self-hosted with zero marginal cost per additional technician

Cons

Requires Technical Expertise

Self-hosted deployments require infrastructure knowledge and ongoing maintenance (mitigated by managed cloud option)

Newer Platform

Less market presence and fewer case studies compared to established solutions like ConnectWise

Smaller Integration Marketplace

Fewer pre-built integrations than ConnectWise (400+ integrations) though API allows custom integration

Limited White-Glove Support

Community edition relies on community support; professional support available as paid add-on

Feature Comparison

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