OpenMSP

Privacy Policy

Last Updated: 07/07/2026

Source: SECURITY.md

Flamingo AI Privacy Policy

Effective Date: 2025
Applies to: All Flamingo AI products, including OpenFrame, OpenMSP, and the Flamingo Website

1. Definitions

“Flamingo Software” means all software products developed and released by Flamingo AI, Inc., including but not limited to OpenFrame, OpenMSP, related agents, integrations, orchestration layers, user interfaces, binaries, and documentation.

“OpenFrame” refers to the self-hosted remote monitoring and management (RMM) platform released by Flamingo AI.

“OpenMSP” refers to the community knowledge base, documentation, and related collaborative content contributed by users and curated by Flamingo AI.

“Flamingo Website” refers to flamingo.cx and related domains controlled by Flamingo AI.

2. Scope

This Privacy Policy explains how Flamingo AI, Inc. (“Flamingo AI”) collects, uses, and protects personal data in connection with Flamingo Software, including OpenFrame, OpenMSP, and the Flamingo Website.

3. Data Collection

  • Self-Hosted Deployments (OpenFrame): Flamingo AI does not access or collect customer data. All data remains fully under customer control.
  • OpenMSP (Community): Flamingo AI collects account registration details (username, email), and any content you voluntarily submit (posts, documentation, comments). Metadata (such as IP addresses and logs) may be collected for security, fraud prevention, and moderation.
  • Website: Limited analytics (IP addresses, device/browser data, cookies) are collected for performance, security, and improvements.
  • Support Engagements: Customers may voluntarily provide logs or diagnostic data for troubleshooting. Such data is deleted promptly after resolution.

4. Legal Basis for Processing (GDPR)

Flamingo AI processes personal data only when:

  • You have given consent (e.g., submitting community contributions to OpenMSP, website cookies).
  • Processing is necessary for the performance of a contract (e.g., account creation, support requests).
  • Processing is required by law.
  • Processing is necessary for legitimate interests (e.g., community moderation, improving security and services).

5. Data Subject Rights

Depending on your location (EU/UK under GDPR, California under CCPA, or similar laws), you may have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request deletion (“right to be forgotten”).
  • Restrict or object to processing.
  • Request portability of your data.
  • Withdraw consent at any time.
  • Opt out of sale or sharing of personal data (CCPA).
  • Lodge a complaint with a supervisory authority (for EU/UK residents).

Requests can be submitted to privacy@flamingo.so.

6. Data Transfers

  • Flamingo AI does not transfer customer data from self-hosted deployments.
  • If personal data must cross borders (e.g., for support or OpenMSP account services), Flamingo AI uses safeguards such as Standard Contractual Clauses.

7. Data Retention

  • Customer-controlled data in OpenFrame remains under customer control.
  • Support data is retained only for resolution, typically deleted within 24 hours.
  • Website analytics are retained no longer than necessary for stated purposes.
  • OpenMSP contributions remain public unless removed by you or as part of community moderation. Account data may be deleted upon request.

8. Children’s Privacy

Flamingo AI products are not directed to children under 16 in the EU/UK or under 13 in the US. Flamingo AI does not knowingly collect data from minors.

9. Security

Flamingo AI implements reasonable technical and organizational safeguards, but customers remain fully responsible for the security of their own infrastructure.

10. Responsibility Disclaimer

Use of Flamingo AI products is entirely at your own risk. Customers are solely responsible for compliance with applicable data protection laws when deploying Flamingo AI software or participating in OpenMSP.

11. Text Messaging Opt-In Data

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

12. Contact Information

Privacy Inquiries: privacy@flamingo.so
General Information: info@flamingo.so

By using Flamingo AI products, you acknowledge and agree to this Privacy Policy.

Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.