
Colm Whelan of Rockfield IT Services switched from commercial RMMs to open source four years ago. Not for the cost savings – for control. He and Michael Assraf dig into what that switch really looks like, and where open-source MSPs are headed next.


Multi-year contracts, auto-renewal traps, forced bundling, and opaque exit clauses keep MSPs locked into platforms they've outgrown. The language of captivity – "trapped," "locked in," "no exit" – dominates vendor discussions across MSP communities.

The average MSP now runs 76 security products alone, and operating margins have compressed to 15–25%.
We searched 35 MSP podcasts. Not one talked about open source tools cutting vendor costs. We're fixing that – chatting with MSPs doing it. Join us at openmsp.ai and in the OpenMSP Slack community.
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