Flamingo Raises $4.5M to Get MSPs Out of the Ticket Queue

Skip to content
FusionResolveIT logo

FusionResolveIT

Remote Access and Support Tools

Commercial Vendor
OpenMSP Score
28
7
Reddit Impact Score

Alternative Vendors

RustDesk
RustDesk
MeshCentral
MeshCentral
TigerVNC
TigerVNC
Apache Guacamole
Apache Guacamole

Commercial Alternatives

TeamViewer
TeamViewer
Splashtop Remote Support
Splashtop Remote Support
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Atera
Atera
FusionResolveIT is a GLPI fork that emerged in 2021 with a focus on enhanced stability and security. Originally forked from GLPI and later rewritten from scratch as a datafork in 2024, it offers modern ITSM features built with powerful technologies including Ionic/Angular and Slim/Eloquent frameworks. The platform supports comprehensive IT asset management (both IT and non-IT assets), works seamlessly with FusionInventory for automated inventory management, and is compatible with both MariaDB and PostgreSQL databases. FusionResolveIT emphasizes security, performance, and modern architecture while maintaining its commitment to being free and open-source software with community-driven development.
image media

Key Features

Complete ITSM Suite

Comprehensive IT Service Management platform covering incident, request, problem, change, and knowledge management processes following ITIL best practices.

Asset Management Integration

Full IT and non-IT asset management capabilities with seamless integration to FusionInventory for automated discovery and inventory management.

Modern Architecture

Built with cutting-edge technologies including Ionic/Angular frontend and Slim/Eloquent backend for superior performance and user experience.

Database Flexibility

Compatible with both MariaDB and PostgreSQL databases, allowing organizations to choose their preferred database platform.

Security-First Design

Code, data, and server security is prioritized throughout the platform with robust encryption and access controls.

Open Source Freedom

Completely free and open source software with transparent development process and community-driven enhancements.

Pros and Cons

Pros

Free and Open Source

Completely free software with open project management and source code available

Comprehensive ITSM Features

Provides complete IT Service Management including incident, request, problem, change, and knowledge management

Asset Management Integration

Full IT and non-IT asset management capabilities with FusionInventory integration

Modern Architecture

Built with modern technologies (Ionic/Angular, Slim/Eloquent) ensuring compatibility and performance

Database Flexibility

Compatible with both MariaDB and PostgreSQL databases

Cons

Relatively New Project

As a recent fork and rewrite, it may have less mature ecosystem compared to established solutions

Limited Documentation

Being a newer project, documentation may be less comprehensive than long-established alternatives

Smaller User Base

Fewer users compared to mainstream ITSM solutions, potentially limiting community resources

Feature Comparison

Comments

No reviews yet. Be the first to share your experience with FusionResolveIT.

Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.