OpenMSP
FusionResolveIT logo

FusionResolveIT

Remote Access and Support Tools

Commercial Vendor
OpenMSP Score
27
6
Reddit Impact Score

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FusionResolveIT is a GLPI fork that emerged in 2021 with a focus on enhanced stability and security. Originally forked from GLPI and later rewritten from scratch as a datafork in 2024, it offers modern ITSM features built with powerful technologies including Ionic/Angular and Slim/Eloquent frameworks. The platform supports comprehensive IT asset management (both IT and non-IT assets), works seamlessly with FusionInventory for automated inventory management, and is compatible with both MariaDB and PostgreSQL databases. FusionResolveIT emphasizes security, performance, and modern architecture while maintaining its commitment to being free and open-source software with community-driven development.
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Key Features

Complete ITSM Suite

Comprehensive IT Service Management platform covering incident, request, problem, change, and knowledge management processes following ITIL best practices.

Asset Management Integration

Full IT and non-IT asset management capabilities with seamless integration to FusionInventory for automated discovery and inventory management.

Modern Architecture

Built with cutting-edge technologies including Ionic/Angular frontend and Slim/Eloquent backend for superior performance and user experience.

Database Flexibility

Compatible with both MariaDB and PostgreSQL databases, allowing organizations to choose their preferred database platform.

Security-First Design

Code, data, and server security is prioritized throughout the platform with robust encryption and access controls.

Open Source Freedom

Completely free and open source software with transparent development process and community-driven enhancements.

Pros and Cons

Pros

Free and Open Source

Completely free software with open project management and source code available

Comprehensive ITSM Features

Provides complete IT Service Management including incident, request, problem, change, and knowledge management

Asset Management Integration

Full IT and non-IT asset management capabilities with FusionInventory integration

Modern Architecture

Built with modern technologies (Ionic/Angular, Slim/Eloquent) ensuring compatibility and performance

Database Flexibility

Compatible with both MariaDB and PostgreSQL databases

Cons

Relatively New Project

As a recent fork and rewrite, it may have less mature ecosystem compared to established solutions

Limited Documentation

Being a newer project, documentation may be less comprehensive than long-established alternatives

Smaller User Base

Fewer users compared to mainstream ITSM solutions, potentially limiting community resources

Feature Comparison

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