Atera

Name: Atera
Brand: Atera
Price: 139 USD
Availability: InStock

Remote Monitoring and Management

Commercial

Paid Plans

Enterprise

OpenMSP Score

Reddit Impact Score

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Atera is a cloud-based IT management platform for MSPs and internal IT teams that combines remote monitoring and management (RMM), helpdesk ticketing, PSA functions such as SLAs, time tracking, contracts and invoicing, and remote access in one product. It is priced per technician with unlimited devices, which suits MSPs with a high ratio of endpoints to technicians. Every plan includes AI Copilot for ticket summaries, replies and script generation, patch and software management, and Splashtop remote access. The MSP plans are Pro, Growth, Power and the custom Superpower tier; macOS and Linux support starts at Growth, and SSO at Superpower. Atera also sells Robin, an autonomous AI agent that resolves end-user issues, and add-ons such as Network Discovery.

Key Features

Per-Technician Pricing

Flat per-technician licensing with unlimited devices on every tier, so endpoint growth does not raise the bill.

All-in-One RMM and PSA

RMM, PSA, ticketing, billing, and remote access in a single browser-based platform with one login and one dataset.

Patch Management

Policy-driven patching for Windows OS and third-party apps with per-client maintenance windows and approval workflows.

Remote Monitoring

Threshold-based alerts on CPU, RAM, disk, services, event logs, and hardware health, plus SNMP monitoring for network gear.

Native Helpdesk and Ticketing

Built-in ticketing with SLA routing, time tracking, contracts, and a customer portal, included in every plan.

IT Automation and Scripting

Cross-platform scripting in PowerShell and Bash with AI-assisted drafting and policy-based automation.

Pros and Cons

Pros

Per-Technician Pricing With Unlimited Devices

Flat per-technician cost keeps the bill predictable as device counts grow, a strong fit for high endpoint-to-tech ratios.

RMM, PSA, and Ticketing in One Login

One platform and one dataset for monitoring, service desk, and billing, with no syncing between separate systems.

Strong Patch Automation

Policy-based patching for Windows and third-party apps is the platform's most-praised pillar.

AI Copilot for Ticket Summaries

AI Copilot, included in every plan, collapses long ticket threads into a quick handoff brief and drafts replies and scripts

Fast Onboarding

Most shops are live in under an hour with no server setup or lengthy implementation.

Cons

Add-Ons Raise the Bill

Network Discovery, Work from Home, the Robin AI agent and marketplace integrations are billed on top of the per-technician price

Limited Reporting Depth

Reporting lags competitors and report customization is thin, a recurring complaint in user reviews.

Shallow Customization

Project management, quoting, and portal configuration hit a ceiling for larger or process-heavy shops.

No Phone Support

Support is 24/7 by email and live chat; phone support and a dedicated account manager are reserved for the top tier

Mac Agent Gated to Higher Tiers

macOS and Linux agents require the Growth plan ($159/technician/month annually) or above; Pro covers Windows only

Feature Comparison

Features

Cost and Licensing

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Frequently Asked Questions

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Getting Started

What is OpenMSP?

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.

Is OpenMSP really free?

Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.

How does OpenMSP help MSPs reduce costs?

We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.

Do I need to create an account to use OpenMSP?

No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

How does OpenMSP make money?

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.

What makes OpenMSP different from other resources?

We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.

How is vendor and tool information verified?

Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.

Who is behind OpenMSP?

OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

How do you evaluate open-source tool quality?

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.

Can I get support for open-source tools?

Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.

Frequently Asked Questions

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