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MSP360

Backup and Disaster Recovery

Commercial Vendor
Free Tier
Paid Plans
E
Enterprise
Paid Plans
E
Enterprise
E
Enterprise
Free Tier
Paid Plans
E
Enterprise
OpenMSP Score
66
52
Reddit Impact Score

Alternative Vendors

Bareos GmbH & Co. KG
Bareos GmbH & Co. KG
UrBackup
UrBackup
Clonezilla
Clonezilla
Amanda Network Backup
Amanda Network Backup

Commercial Alternatives

Slide
Slide
Datto SIRIS
Datto SIRIS
Macrium Reflect
Macrium Reflect
MSP360 (formerly CloudBerry Lab) was established in 2011 by a group of IT professionals. The platform combines backup solutions, remote access software, and RMM tools to deliver comprehensive data protection and IT management. MSP360 offers multi-cloud backup supporting Windows, macOS, Linux, SQL Server, Hyper-V, and VMware, along with Microsoft 365 and Google Workspace backup, remote monitoring and management with unlimited endpoints, and secure cross-platform remote access. The platform integrates with ConnectWise PSA and HaloPSA, providing MSPs and IT departments with a unified solution for managing their entire IT infrastructure.
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Key Features

Multi-Cloud Backup

Support for Amazon S3, Wasabi, Backblaze B2, Azure, Google Cloud, and local storage options

Cross-Platform Support

Backup and manage Windows, macOS, Linux, SQL Server, Hyper-V, VMware, Microsoft 365, and Google Workspace

RMM with Unlimited Endpoints

Remote monitoring and management licensed per admin with unlimited endpoint support

Built-in Remote Access

Secure cross-platform remote access with MSP360 Connect included free with RMM license

PSA Integrations

Native integrations with ConnectWise PSA and HaloPSA for automated ticketing and remote session launches

Centralized Management

Single pane of glass console for managing backup, RMM, and remote access across unlimited devices

Pros and Cons

Pros

Comprehensive Platform

All-in-one solution combining backup, RMM, and remote access under single management console

Multi-Cloud Support

Extensive support for major cloud storage providers (AWS S3, Azure, Google Cloud, Wasabi, Backblaze B2) plus local storage

Free Tiers Available

Free versions of backup, RMM (Community Edition), and remote access for personal use or testing

Cross-Platform Coverage

Supports Windows, macOS, Linux, Microsoft 365, Google Workspace, SQL Server, Hyper-V, and VMware

PSA Integration

Native ConnectWise PSA and HaloPSA integrations for automated ticketing and workflow

Cons

Complex Pricing Structure

Multiple product lines with different pricing tiers can be confusing - many tiers require contacting sales for quotes

Limited M365/Google Features

SharePoint, Teams, and Shared Drives backup not included in standard pricing - requires additional configuration or costs

Storage Costs Not Included

Bring-your-own-storage model means separate billing and management of cloud storage accounts (unless using MSP360 Storage)

Learning Curve

Comprehensive platform with many features requires training and onboarding time

Feature Comparison

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