MSP360

Name: MSP360
Brand: MSP360
Availability: InStock

Backup and Disaster Recovery

Commercial

Free Tier

Paid Plans

Enterprise

OpenMSP Score

Reddit Impact Score

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MSP360 (formerly CloudBerry Lab) was founded in 2011 and builds backup and IT management software for MSPs and IT departments. Its MSP Platform combines Managed Backup, Backup for Microsoft 365 and Google Workspace, RMM, the Connect remote access tool and a ticketing system in one multi-tenant web console. Backup covers Windows, macOS, Linux, SQL Server, Hyper-V, VMware and Proxmox with client-side encryption and bring-your-own storage such as Amazon S3, Wasabi, Backblaze B2, Azure and Google Cloud. The RMM is priced per endpoint, with a free Community Edition for up to 50 endpoints, and offers OS and third-party patching, scripting, software deployment and built-in remote access. MSP360 integrates with ConnectWise PSA and HaloPSA.

Key Features

Built-in Ticketing

MSP360 Tickets adds a ticketing system tied to RMM alerts and devices within the MSP Platform

Multi-Cloud Backup

Support for Amazon S3, Wasabi, Backblaze B2, Azure, Google Cloud, and local storage options

Cross-Platform Support

Backup for Windows, macOS, Linux, SQL Server, Hyper-V, VMware, Proxmox, Microsoft 365 and Google Workspace

Built-in Remote Access

Secure cross-platform remote access with MSP360 Connect included free with RMM license

PSA Integrations

Native integrations with ConnectWise PSA and HaloPSA for automated ticketing and remote session launches

RMM Priced per Endpoint

Monitoring, patching (OS and third-party), scripting, software deployment and alerts at $1.75 per endpoint/month, with a free Community Edition for up to 50 endpoints

Pros and Cons

Pros

Low-Cost RMM

RMM costs $1.75 per endpoint/month, and the Community Edition is free for up to 50 endpoints

Free Tiers Available

Free backup and remote access for personal use, plus a free RMM Community Edition for MSPs with up to 50 endpoints

24/7 Live Support

Paid RMM and MSP Platform customers get 24/7/365 live technical support

Comprehensive Platform

All-in-one solution combining backup, RMM, and remote access under single management console

Multi-Cloud Support

Extensive support for major cloud storage providers (AWS S3, Azure, Google Cloud, Wasabi, Backblaze B2) plus local storage

Cons

No Published Security Attestation

MSP360 does not publish a SOC 2 or ISO 27001 report on its trust center, which some regulated clients require

Complex Pricing Structure

Multiple product lines with different pricing tiers can be confusing - many tiers require contacting sales for quotes

Limited M365/Google Features

SharePoint, Teams, and Shared Drives backup not included in standard pricing - requires additional configuration or costs

Storage Costs Not Included

Bring-your-own-storage model means separate billing and management of cloud storage accounts (unless using MSP360 Storage)

Learning Curve

Comprehensive platform with many features requires training and onboarding time

Feature Comparison

Features

Cost and Licensing

Comments

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Description

OpenMSP Score

Reddit Impact Score

OpenMSP Score

Reddit Impact Score

Github Score

Stars

Forks

Commits

License

Last commit

Alternative Vendors

Commercial Alternatives

Key Features

Pros and Cons

Pros

Cons

Feature Comparison

Features

Cost and Licensing

Comments

Title

Description

OpenMSP Score

Reddit Impact Score

Github Score

Stars

Forks

Commits

License

Last commit

Frequently Asked Questions

vendor

Getting Started

What is OpenMSP?

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.

Is OpenMSP really free?

Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.

How does OpenMSP help MSPs reduce costs?

We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.

Do I need to create an account to use OpenMSP?

No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

How does OpenMSP make money?

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.

What makes OpenMSP different from other resources?

We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.

How is vendor and tool information verified?

Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.

Who is behind OpenMSP?

OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

How do you evaluate open-source tool quality?

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.

Can I get support for open-source tools?

Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.

Frequently Asked Questions

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