OpenFrame Gen1 is Here

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MSP360

Backup and Disaster Recovery

Commercial Vendor
Free Tier
Paid Plans
E
Enterprise
OpenMSP Score
67
53
Reddit Impact Score

Alternative Vendors

Bareos GmbH & Co. KG
Bareos GmbH & Co. KG
UrBackup
UrBackup
Clonezilla
Clonezilla
Amanda Network Backup
Amanda Network Backup

Commercial Alternatives

Slide
Slide
Datto SIRIS
Datto SIRIS
Macrium Reflect
Macrium Reflect
MSP360 (formerly CloudBerry Lab) was established in 2011 by a group of IT professionals. The platform combines backup solutions, remote access software, and RMM tools to deliver comprehensive data protection and IT management. MSP360 offers multi-cloud backup supporting Windows, macOS, Linux, SQL Server, Hyper-V, and VMware, along with Microsoft 365 and Google Workspace backup, remote monitoring and management with unlimited endpoints, and secure cross-platform remote access. The platform integrates with ConnectWise PSA and HaloPSA, providing MSPs and IT departments with a unified solution for managing their entire IT infrastructure.
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Key Features

Multi-Cloud Backup

Support for Amazon S3, Wasabi, Backblaze B2, Azure, Google Cloud, and local storage options

Cross-Platform Support

Backup and manage Windows, macOS, Linux, SQL Server, Hyper-V, VMware, Microsoft 365, and Google Workspace

RMM with Unlimited Endpoints

Remote monitoring and management licensed per admin with unlimited endpoint support

Built-in Remote Access

Secure cross-platform remote access with MSP360 Connect included free with RMM license

PSA Integrations

Native integrations with ConnectWise PSA and HaloPSA for automated ticketing and remote session launches

Centralized Management

Single pane of glass console for managing backup, RMM, and remote access across unlimited devices

Pros and Cons

Pros

Comprehensive Platform

All-in-one solution combining backup, RMM, and remote access under single management console

Multi-Cloud Support

Extensive support for major cloud storage providers (AWS S3, Azure, Google Cloud, Wasabi, Backblaze B2) plus local storage

Free Tiers Available

Free versions of backup, RMM (Community Edition), and remote access for personal use or testing

Cross-Platform Coverage

Supports Windows, macOS, Linux, Microsoft 365, Google Workspace, SQL Server, Hyper-V, and VMware

PSA Integration

Native ConnectWise PSA and HaloPSA integrations for automated ticketing and workflow

Cons

Complex Pricing Structure

Multiple product lines with different pricing tiers can be confusing - many tiers require contacting sales for quotes

Limited M365/Google Features

SharePoint, Teams, and Shared Drives backup not included in standard pricing - requires additional configuration or costs

Storage Costs Not Included

Bring-your-own-storage model means separate billing and management of cloud storage accounts (unless using MSP360 Storage)

Learning Curve

Comprehensive platform with many features requires training and onboarding time

Feature Comparison

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Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.