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ConnectWise ScreenConnect

Remote Access and Support Tools

Commercial Vendor
Paid Plans
E
Enterprise
OpenMSP Score
83
75
Reddit Impact Score

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Commercial Alternatives

TeamViewer
TeamViewer
Splashtop Remote Support
Splashtop Remote Support
Atera
Atera
Remote support, access, and meeting solution designed for IT professionals and support teams More detailed information about this vendor will be added soon.
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Key Features

Secure Remote Access

Provides secure remote desktop control with 256-bit AES encryption, multi-factor authentication, and role-based permissions to ensure data privacy and compliance with industry regulations.

Multi-Monitor Support

Seamlessly work across multiple monitors on remote systems, enhancing visibility and productivity for technicians during support sessions.

File Transfer & Deployment

Secure file transfer capabilities between local and remote systems, plus remote software deployment and configuration management features.

Unattended Access

Establish secure connections to unattended systems for proactive maintenance and support without requiring user interaction.

Mobile Device Support

Compatible with iOS and Android mobile devices, allowing technicians to provide support from anywhere using mobile apps.

Pros and Cons

Pros

Intuitive User Interface

Clean, user-friendly interface that minimizes learning curve and enables technicians to quickly access needed tools without complex navigation.

Strong Security Features

Robust encryption, multi-factor authentication, and comprehensive audit logging ensure secure remote access and compliance requirements.

Collaborative Sessions

Multiple technicians can join single support sessions to collaborate on complex issues and share knowledge effectively.

Cons

Performance Lag

Users report occasional slow response times and lag during remote sessions, particularly with graphics-intensive applications.

Limited Free Trial

Only offers 14-day trial period which may not be sufficient for thorough evaluation of all features and integration capabilities.

Complex Initial Setup

Some users encounter difficulties with initial setup and configuration, particularly on Mac and Linux systems with firewall conflicts.

Feature Comparison

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Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.