OpenMSP
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ConnectWise Automate

Remote Monitoring and Management

Commercial Vendor
Paid Plans
Paid Plans
Paid Plans
E
Enterprise
OpenMSP Score
76
74
Reddit Impact Score

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ConnectWise Automate (formerly LabTech) is a remote monitoring and management (RMM) platform designed for managed service providers. It offers automated IT service, comprehensive endpoint management, patch management, and network monitoring with powerful scripting capabilities for automation.
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Key Features

Advanced Automation Engine

Powerful scripting and automation capabilities with AI-assisted script creation through ConnectWise Sidekick

Comprehensive Monitoring

24/7 monitoring of networks, servers, workstations, and cloud infrastructure with intelligent alerting

Patch Management

Automated patch deployment and management for Windows, Linux, and third-party applications

Remote Access & Control

Integrated ScreenConnect remote access for seamless technician support and system management

Asset Discovery & Management

Automatic device discovery and comprehensive asset tracking across managed networks

Pros and Cons

Pros

Powerful Automation Capabilities

Industry-leading automation engine with extensive scripting capabilities and AI assistance for complex MSP workflows

Comprehensive Feature Set

All-in-one platform covering monitoring, automation, patch management, remote access, and asset management

Mature Platform

Well-established solution with proven track record and extensive ecosystem of integrations and partners

ConnectWise Ecosystem Integration

Seamless integration with ConnectWise Manage PSA and other ConnectWise solutions for unified operations

Cons

Steep Learning Curve

Complex interface and extensive features require significant training and expertise to master effectively

Performance Issues

Large database growth and performance concerns reported by users, especially with extensive monitoring configurations

Legacy Architecture

Aging platform architecture compared to newer cloud-native RMM solutions, with slower modernization

Support Quality Concerns

Inconsistent support experience with long resolution times for complex technical issues

Feature Comparison

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Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.