SuperOps

Name: SuperOps
Brand: SuperOps
Price: 1 USD
Availability: InStock

Professional Services Automation

Commercial Vendor

Paid Plans

Enterprise

OpenMSP Score

Reddit Impact Score

Alternative Vendors

Commercial Alternatives

Pia

Kaseya BMS

Gorelo

SuperOps is a future-ready, unified PSA-RMM platform designed for modern MSPs and IT teams. It combines Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) capabilities in a single platform powered by Agentic AI. Key capabilities include: - AI-powered ticket management with intelligent routing and resolution - Real-time endpoint monitoring and management - Automated patch management and security - Built-in IT documentation and knowledge base - Network infrastructure visibility and monitoring - Backup and disaster recovery - Mobile app for on-the-go management - Advanced analytics and reporting for business insights SuperOps helps MSPs and IT teams achieve 3.5x higher profitability, 2x faster critical ticket resolution, 300% higher operational efficiency, and 30% increase in billable revenue through automation, AI assistance, and streamlined workflows.

1 / 2

Key Features

AI SuperCompanion

Agentic AI assistant that generates ticket solutions, writes eloquent emails, summarizes ticket histories, and identifies root causes of repeat issues automatically.

Unified PSA-RMM Platform

Single platform combining Professional Services Automation and Remote Monitoring Management, eliminating the need for multiple disconnected tools.

Real-time Endpoint Monitoring

Round-the-clock monitoring with proactive patching, remote troubleshooting, and AI-based alerting to predict and prevent IT chaos.

Contextual Automation

Intelligent automation for disk space clearing, security checks, patch deployment, and ticket assignment based on context and patterns.

Built-in IT Documentation

Comprehensive documentation system to organize information, empower users with self-service, and scale operations without missing details.

Network Visibility & Security

Complete visibility into network infrastructure to unmask hidden threats and maintain network stability and security.

Pros and Cons

Pros

Modern UI/UX

Clean, intuitive interface with modern design that is easy to navigate and significantly better than legacy tools like Atera.

AI-Powered Automation

Agentic AI SuperCompanion dramatically reduces manual work by generating solutions, writing communications, and identifying patterns.

Competitive Pricing

More affordable than competitors with transparent, scalable pricing starting at $59/month for PSA or $1/endpoint for IT teams.

Unified Platform

Eliminates need for separate PSA and RMM tools, reducing context switching and improving workflow efficiency.

Excellent Mac Support

Superior Mac agent support compared to many competitors in the RMM space.

Cons

Mac Agent Intel-Only

As of mid-2025, the Mac agent remains Intel-only and does not yet support Apple Silicon natively.

Mobile App Limitations

Mobile app lacks some features like advanced search functionality and direct remote session capability from the app.

Tab Navigation Issues

When working on a system, sub-tab selections are not always remembered when switching between tabs in the interface.

Limited Specialized Features

As a unified platform, some PSA or RMM features may not be as comprehensive as dedicated standalone specialist tools.

Invoice Reminders

No automated reminder invoice template to notify clients when invoices are due or overdue.