OpenMSP
SuperOps logo

SuperOps

Professional Services Automation

Commercial Vendor
Paid Plans
Paid Plans
Paid Plans
Paid Plans
E
Enterprise
OpenMSP Score
65
71
Reddit Impact Score

Alternative Vendors

Odoo
Odoo
ERPNext
ERPNext
OpenProject
OpenProject
Dolibarr ERP CRM
Dolibarr ERP CRM

Commercial Alternatives

Pia
Pia
Atera
Atera
Datto Autotask PSA
Datto Autotask PSA
Kaseya BMS
Kaseya BMS
SuperOps is a future-ready, unified PSA-RMM platform designed for modern MSPs and IT teams. It combines Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) capabilities in a single platform powered by Agentic AI. Key capabilities include: - AI-powered ticket management with intelligent routing and resolution - Real-time endpoint monitoring and management - Automated patch management and security - Built-in IT documentation and knowledge base - Network infrastructure visibility and monitoring - Backup and disaster recovery - Mobile app for on-the-go management - Advanced analytics and reporting for business insights SuperOps helps MSPs and IT teams achieve 3.5x higher profitability, 2x faster critical ticket resolution, 300% higher operational efficiency, and 30% increase in billable revenue through automation, AI assistance, and streamlined workflows.
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Key Features

AI SuperCompanion

Agentic AI assistant that generates ticket solutions, writes eloquent emails, summarizes ticket histories, and identifies root causes of repeat issues automatically.

Unified PSA-RMM Platform

Single platform combining Professional Services Automation and Remote Monitoring Management, eliminating the need for multiple disconnected tools.

Real-time Endpoint Monitoring

Round-the-clock monitoring with proactive patching, remote troubleshooting, and AI-based alerting to predict and prevent IT chaos.

Contextual Automation

Intelligent automation for disk space clearing, security checks, patch deployment, and ticket assignment based on context and patterns.

Built-in IT Documentation

Comprehensive documentation system to organize information, empower users with self-service, and scale operations without missing details.

Network Visibility & Security

Complete visibility into network infrastructure to unmask hidden threats and maintain network stability and security.

Pros and Cons

Pros

Modern UI/UX

Clean, intuitive interface with modern design that is easy to navigate and significantly better than legacy tools like Atera.

AI-Powered Automation

Agentic AI SuperCompanion dramatically reduces manual work by generating solutions, writing communications, and identifying patterns.

Competitive Pricing

More affordable than competitors with transparent, scalable pricing starting at $59/month for PSA or $1/endpoint for IT teams.

Unified Platform

Eliminates need for separate PSA and RMM tools, reducing context switching and improving workflow efficiency.

Excellent Mac Support

Superior Mac agent support compared to many competitors in the RMM space.

Cons

Mac Agent Intel-Only

As of mid-2025, the Mac agent remains Intel-only and does not yet support Apple Silicon natively.

Mobile App Limitations

Mobile app lacks some features like advanced search functionality and direct remote session capability from the app.

Tab Navigation Issues

When working on a system, sub-tab selections are not always remembered when switching between tabs in the interface.

Limited Specialized Features

As a unified platform, some PSA or RMM features may not be as comprehensive as dedicated standalone specialist tools.

Invoice Reminders

No automated reminder invoice template to notify clients when invoices are due or overdue.

Feature Comparison

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Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.