OpenMSP
Kaseya BMS logo

Kaseya BMS

Professional Services Automation

Commercial Vendor
Paid Plans
OpenMSP Score
67
54
Reddit Impact Score

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Key Features

Integrated Service Desk

Complete help desk and ticketing solution with automated workflows and client communication tools for efficient issue resolution.

Automated Billing

End-to-end billing automation that eliminates human errors and generates invoices from time entries, expenses, and contracts automatically.

CRM and Sales Management

Unified customer relationship management with sales pipeline tracking, communication history, and automated marketing campaigns.

Project Management

Comprehensive project tracking with resource allocation, timeline management, and real-time reporting for better project visibility.

Pros and Cons

Pros

Excellent Value for Money

Competitive pricing at $35/user/month with comprehensive PSA features that rival more expensive solutions.

Easy Integration

Seamless integration with Kaseya VSA and other Kaseya products, plus QuickBooks and major accounting systems.

Modern Interface

Clean, intuitive user interface that's easy to navigate and doesn't overwhelm users with complexity.

Cons

Limited Advanced Features

Missing some advanced functionality found in enterprise PSA solutions, particularly around complex billing scenarios.

Billing Workflow Issues

Cumbersome billing process requiring multiple approval steps and manual invoice template selection for each invoice.

Poor Inventory Management

Inventory tracking is dysfunctional with inability to transfer items between locations and limited asset management capabilities.

Feature Comparison

Comments

Daniel ScottTechGuard MSP

Daniel Scott • TechGuard MSP

Jun 11, 2025

Perfect PSA for growing MSPs

Kaseya BMS transformed our MSP operations. The integrated ticketing, billing, and project management streamlined our workflow significantly. Contract management and time tracking features helped us increase profitability by 30%. Highly recommended for any serious MSP.

Alexander ReedDataSync Solutions

Alexander Reed • DataSync Solutions

Jun 1, 2025

ROI is impressive

Since implementing Kaseya BMS, our MSP has seen significant ROI. Automated billing saved us 10+ hours per week, and the integrated CRM helped us grow client relationships. The reporting features are excellent for showing value to stakeholders.

Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.