OpenMSP
Passportal logo

Passportal

Documentation and Password Management

Commercial Vendor
Paid Plans
OpenMSP Score
60
81
Reddit Impact Score

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Passportal (now N-able Passportal) is a cloud-based password management and privileged access management solution specifically designed for Managed Service Providers (MSPs) and IT professionals. Acquired by SolarWinds (now N-able), Passportal provides comprehensive credential management with strong focus on MSP workflows and client management. Key features include automated credential injection, password rotation, role-based access controls with granular permissions, comprehensive audit trails, and multi-factor authentication support. The platform integrates deeply with popular MSP tools including ConnectWise, ScreenConnect, SolarWinds RMM, Auvik, Datto, NinjaRMM, and KaseyaVSA, enabling seamless workflow integration. Passportal offers unique MSP-focused capabilities such as client segregation, white-label password management services through Passportal Site, automated Active Directory synchronization, and privileged client knowledge management. The solution supports both internal MSP credential management and client-facing password services, allowing MSPs to extend secure password management to their end customers. The platform emphasizes security with AES-256 encryption, multiple layers of protection using six randomly generated keys, 2048-bit RSA encryption in transit, and over 300 rounds of symmetric encryption at rest. Advanced features include automated workflows, detailed reporting capabilities, compliance auditing tools, and enterprise-grade scalability supporting large MSP operations with thousands of clients and devices.
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Key Features

MSP-Focused Design

Purpose-built for managed service providers with client-specific password vaults, technician access controls, and service provider workflows.

Integrated Documentation

Combines password management with IT documentation capabilities, allowing storage of credentials alongside technical documentation and runbooks.

Credential Injection

Automated credential injection into remote management tools like ScreenConnect, eliminating manual password entry and improving technician efficiency.

Advanced Integrations

Deep integrations with MSP tools including ConnectWise, Kaseya, NinjaRMM, Autotask, and other RMM/PSA platforms for seamless workflows.

Pros and Cons

Pros

MSP-Specific Features

Built specifically for MSPs with client separation, technician access controls, and integration with MSP toolsets. Understands MSP workflows and requirements.

Documentation Integration

Unique combination of password management and IT documentation in single platform, eliminating need for separate documentation tools.

RMM Tool Integration

Direct integration with remote management tools allows credential injection without manual password entry, significantly improving technician productivity.

Cons

Limited Target Market

Designed specifically for MSPs and may not be suitable for other types of organizations or individual users who need general password management.

Stability Issues

Some users report occasional downtime and stability issues that can be frustrating when needing urgent access to client credentials.

Higher Cost

Pricing is higher than general-purpose password managers, reflecting the specialized MSP features but may be expensive for smaller MSPs.

Feature Comparison

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Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.