OpenMSP
IT Glue logo

IT Glue

Documentation and Password Management

Commercial Vendor
Paid Plans
Paid Plans
E
Enterprise
OpenMSP Score
92
91
Reddit Impact Score

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IT Glue is a documentation platform designed specifically for MSPs and IT professionals. It provides a centralized repository for documenting networks, devices, passwords, and procedures with powerful relationship mapping and integration with popular RMM and PSA tools.
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Key Features

AI-Powered Automation

Cooper Copilot automatically captures actions and generates error-free, step-by-step SOPs without manual effort, using AI to streamline documentation.

Advanced Password Management

Enterprise-grade password vault with OTP generation, MFA tokens, secure sharing, and policy enforcement for comprehensive credential management.

Comprehensive Integration Platform

Seamless integration with PSA, RMM, and other business systems with automated data synchronization and workflow management.

Network Documentation Automation

Network Glue provides automated device discovery, network diagram generation, and comprehensive infrastructure documentation with real-time updates.

Enterprise Security & Compliance

SOC 2 compliance, granular access controls, audit trails, IP restrictions, and advanced security features for enterprise environments.

Pros and Cons

Pros

Market Leader

Industry-leading IT documentation platform with proven track record serving thousands of MSPs and IT departments globally.

Advanced Automation

AI-powered Cooper Copilot and extensive automation capabilities significantly reduce manual documentation effort.

Comprehensive Feature Set

Complete IT documentation solution with password management, network mapping, asset tracking, and workflow automation.

Enterprise-Grade Security

SOC 2 compliance, advanced access controls, and enterprise security features suitable for large organizations.

Cons

High Cost Structure

Premium pricing with additional onboarding fees and 5-user minimums can be expensive for smaller organizations.

Complex Learning Curve

Extensive feature set requires significant training and onboarding time for teams to fully utilize the platform effectively.

Feature Comparison

Comments

Lea DuboisSecureNet Global

Lea Dubois • SecureNet Global

Jun 16, 2025

Essential documentation platform

IT Glue streamlines our client documentation and password management. Automation features save significant time and security features meet enterprise requirements.

Priya NairDataGuard Solutions

Priya Nair • DataGuard Solutions

Jun 15, 2025

Comprehensive IT documentation

Using IT Glue for standardized client documentation. Integration with other MSP tools works well and reporting capabilities are robust. Pricing reflects the feature set.

Karina MüllerNetGuard Solutions

Karina Müller • NetGuard Solutions

Jun 14, 2025

Solid knowledge management

IT Glue organizes client information effectively. Advanced automation and password features work reliably. Good choice for MSPs needing comprehensive documentation.

Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.