OpenMSP
IT Glue logo

IT Glue

Documentation and Password Management

Commercial Vendor
Paid Plans
Paid Plans
E
Enterprise
OpenMSP Score
92
91
Reddit Impact Score

Alternative Vendors

Passbolt
Passbolt
KeePass
KeePass
Bitwarden Inc.
Bitwarden Inc.
BookStack
BookStack

Commercial Alternatives

Hudu
Hudu
Keeper Security
Keeper Security
Passportal
Passportal
IT Glue is a documentation platform designed specifically for MSPs and IT professionals. It provides a centralized repository for documenting networks, devices, passwords, and procedures with powerful relationship mapping and integration with popular RMM and PSA tools.
image media

Key Features

AI-Powered Automation

Cooper Copilot automatically captures actions and generates error-free, step-by-step SOPs without manual effort, using AI to streamline documentation.

Advanced Password Management

Enterprise-grade password vault with OTP generation, MFA tokens, secure sharing, and policy enforcement for comprehensive credential management.

Comprehensive Integration Platform

Seamless integration with PSA, RMM, and other business systems with automated data synchronization and workflow management.

Network Documentation Automation

Network Glue provides automated device discovery, network diagram generation, and comprehensive infrastructure documentation with real-time updates.

Enterprise Security & Compliance

SOC 2 compliance, granular access controls, audit trails, IP restrictions, and advanced security features for enterprise environments.

Pros and Cons

Pros

Market Leader

Industry-leading IT documentation platform with proven track record serving thousands of MSPs and IT departments globally.

Advanced Automation

AI-powered Cooper Copilot and extensive automation capabilities significantly reduce manual documentation effort.

Comprehensive Feature Set

Complete IT documentation solution with password management, network mapping, asset tracking, and workflow automation.

Enterprise-Grade Security

SOC 2 compliance, advanced access controls, and enterprise security features suitable for large organizations.

Cons

High Cost Structure

Premium pricing with additional onboarding fees and 5-user minimums can be expensive for smaller organizations.

Complex Learning Curve

Extensive feature set requires significant training and onboarding time for teams to fully utilize the platform effectively.

Feature Comparison

Comments

Lea DuboisSecureNet Global

Lea Dubois • SecureNet Global

Jun 16, 2025

Essential documentation platform

IT Glue streamlines our client documentation and password management. Automation features save significant time and security features meet enterprise requirements.

Priya NairDataGuard Solutions

Priya Nair • DataGuard Solutions

Jun 15, 2025

Comprehensive IT documentation

Using IT Glue for standardized client documentation. Integration with other MSP tools works well and reporting capabilities are robust. Pricing reflects the feature set.

Karina MüllerNetGuard Solutions

Karina Müller • NetGuard Solutions

Jun 14, 2025

Solid knowledge management

IT Glue organizes client information effectively. Advanced automation and password features work reliably. Good choice for MSPs needing comprehensive documentation.