OpenMSP

The Next Wave: Practitioner-Built, Free Open-Source IT Tools

Thursday 25 June
16:11
23:36
Video Episode

Ed Mozley taught himself to build and shipped a 20-module open-source ITSM platform, solo, in a matter of months. By day, Ed runs infrastructure for a city law firm in London. Starting this February, he began building FreeITSM at his kitchen table, nights and weekends around a young family. He made it free forever with no paid tier, and it's gaining significant interest across the globe - the US, Europe, and the Far East. In this episode, Ed sits down with host Michael Assraf to talk through how he built it, why he's keeping it open and free, and what AI plus open source means for the future of IT service management. A conversation for anyone curious about what practitioners can create right now.

AIBEST PRACTICESITSMMSP TOOLSOPEN SOURCEOPENSOURCE
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Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
Yes, completely free. Browse vendors and tools, read comparisons, and join community discussions - no cost, no registration required. OpenMSP is community-supported and focused on empowering MSPs to reduce costs and improve operational efficiency through open-source technology.
We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
No account required for browsing vendors, reading comparisons, or accessing community content. Creating a free account with SSO (Microsoft, Google, or Slack) allows you to participate in discussions and save your favorite tools.

Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

We assess tools based on active development, community size, documentation quality, production deployments by MSPs, and available support options. Tools must meet strict criteria for reliability and enterprise readiness.
Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.

Vendor Directory & Coverage

We cover major MSP tool categories including RMM (Remote Monitoring & Management), PSA (Professional Services Automation), security tools, backup solutions, network monitoring, and operations overhead tools - essentially the full MSP technology stack.