Flamingo Raises $4.5M to Get MSPs Out of the Ticket Queue

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Microsoft 365

Productivity and Collaboration Suites

Commercial Vendor
Connect
Paid Plans
E
Enterprise
OpenMSP Score
84
99
Reddit Impact Score

Commercial Alternatives

Google Workspace
Google Workspace
Microsoft 365 is Microsoft's business suite: Exchange Online mail, the Office apps, Teams, SharePoint and OneDrive, with Entra ID for identity and, on the higher plans, Intune for device management and Defender for security. For an MSP it is the platform most clients already run on, and the one that takes the most admin time. Administration is spread across several portals: the Microsoft 365 admin center, Entra, Exchange, Teams, SharePoint, Intune, Defender and Purview. Each client is a separate tenant, reached through the Partner Center with granular delegated admin privileges (GDAP), or through Microsoft 365 Lighthouse for a multi-tenant view on eligible plans. The recurring work is user onboarding and offboarding, license assignment, MFA and Conditional Access, mailbox and sharing settings, and watching Secure Score and sign-in alerts. Almost all of it is available through the Microsoft Graph API, which is what multi-tenant tools build on. OpenFrame connects to Microsoft 365 tenants through Exchange, Teams, SharePoint and Microsoft Graph, so licenses, user provisioning, security posture and compliance for every client are handled beside devices and tickets.

Key Features

Exchange Online and Office Apps

Business email, Word, Excel, PowerPoint and Outlook on every device

Teams, SharePoint and OneDrive

Chat, meetings, intranet sites and file storage with per-site and per-file sharing rules

Entra ID and Conditional Access

Identity, MFA and sign-in rules by user, device, location and risk

License Management

Assign, move and reclaim licenses per user or by group

Intune Device Management

Enroll and configure Windows, macOS, iOS and Android devices, included in Business Premium

Defender and Secure Score

Threat protection for mail and endpoints, plus a score that tracks each tenant's security posture

Pros and Cons

Pros

The Default Business Suite

Most clients already run on it, and staff already know the apps

Deep Security and Compliance

Conditional Access, Intune, Defender and Purview cover identity, devices, threats and data

Built for Partners

GDAP, Partner Center and Lighthouse give MSPs delegated access to client tenants

Everything Is in Graph

Nearly every admin task can be automated through the Microsoft Graph API

Cons

Too Many Portals

Admin work is split across the admin center, Entra, Exchange, Teams, SharePoint, Intune, Defender and Purview

Licensing Is Hard to Follow

Many plans and add-ons, and key security features sit only in Business Premium or E5

Frequent Changes

Portals, names and settings move often, so documentation and runbooks age quickly

Lighthouse Has Limits

The multi-tenant view covers eligible plans and a subset of tasks, not full administration

Feature Comparison

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Frequently Asked Questions

Getting Started

OpenMSP is The MSP Knowledge Hub & Community Platform designed specifically for Managed Service Providers seeking to optimize their technology stack, reduce vendor costs, and discover open-source alternatives. We combine a comprehensive vendor directory, open-source solution catalog, and integrated community discussions to help MSPs make informed decisions.
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We help MSPs identify cost-effective alternatives to expensive commercial solutions, provide transparent vendor information, and connect you with proven open-source alternatives. Our platform enables MSPs to make informed decisions about their technology investments.
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Platform Information

OpenMSP is currently community-supported. We focus on providing value to the MSP community first. Any future monetization will keep the core platform free for MSPs while maintaining our independence and commitment to unbiased information.
We focus exclusively on MSP needs with transparent vendor information and open-source alternatives. No vendor partnerships or sponsored listings - just honest, community-driven information to help MSPs make better technology decisions. Our biggest value is our community where MSPs help each other with questions, setup guidance, and sharing real-world experiences.
Our community of MSP professionals helps verify and update information. We also maintain direct research on tools and vendors to ensure accuracy. Community members can report outdated information, and we work to keep everything current.
OpenMSP was founded by Michael Assraf, who has extensive experience in the MSP industry and product leadership. As the former CEO & Founder of Vicarius, Michael grew a startup from $0 to $9M ARR with 500+ customers and deep experience working with MSPs, partners, and fundraising. OpenMSP represents his commitment to empowering the MSP community through better technology decisions and cost optimization.

Open-Source Tools & Alternatives

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Many open-source projects offer multiple support options including community forums, commercial support from vendors, professional services, and our community discussions where experienced MSPs share implementation guidance.