OpenFrame Agentic MSP

OpenFrame Agentic MSP is the AI automation layer of the OpenFrame platform, delivered through two embedded agents: Fae, a client-facing AI, and Mingo, a technician-side AI. Together they automate the repetitive work of MSP operations, from first client contact to backend execution, while keeping a human in control of every consequential action. Fae handles the front line. It turns plain-language client requests into structured tickets, runs diagnostics automatically by pulling logs, screenshots, and system information up front, posts proactive status updates, and escalates to Mingo or a human technician when judgment is needed. Mingo handles execution. It generates PowerShell, Bash, and Python scripts on demand, enforces patch and policy compliance, runs bulk operations across hundreds or thousands of devices at once, and records every action with full audit context. Every automation runs inside built-in guardrails: approval gates for risky actions, custom policies that define what runs hands-free, complete audit trails, and one-click rollback. Because Agentic MSP layers on top of the OpenFrame core, it draws on the same unified telemetry, RMM, PSA, and SIEM data already in the platform rather than bolting AI onto disconnected tools. Agentic MSP is delivered as a managed AI layer with usage-based pricing, billed per token. It is designed for MSPs that want to cut ticket volume and manual remediation without giving up oversight or moving operations off a unified platform.